Frequently Asked Questions

What is the difference between Utility and Business Messages in WhatsApp?

The primary difference lies in the timing and format: Utility messages are templated notifications (like receipts) sent outside the 24-hour window, while Business Messages are free-form responses sent within the 24-hour window after a user contacts you. Websys Connect helps you manage both types effectively to ensure compliance with WhatsApp's regulations and pricing.

Do you offer custom solutions for large enterprises?

Yes, we deliver bespoke enterprise solutions that include tailored features, dedicated support, white-label capabilities, and custom integrations. Please contact our sales team to discuss your specific infrastructure needs and receive a personalized quote.

Can I upgrade or downgrade my plan anytime?

Yes, you retain the flexibility to change your plan at any time to align with your business requirements. Upgrades become effective immediately, while downgrades are applied at the start of your next billing cycle. We manage the transition carefully to ensure you do not lose any existing flows or data.

What happens if I exceed my plan limits?

We will proactively notify you if you are approaching your usage limits. At that point, you may choose to upgrade to a higher tier or purchase additional capacity. Our plans are structured to scale effortlessly alongside your business growth.

What support is available if I need help?

We offer extensive support resources, including detailed documentation, step-by-step video tutorials, and multi-channel customer service. Our dedicated team is available to assist you with setup, troubleshooting, and optimizing your automation strategies.

How secure is my customer data on your platform?

Data security is our top priority. We employ bank-grade encryption, maintain strict GDPR compliance, and utilize secure data handling protocols. All customer conversations and business information are protected by industry-standard security measures to ensure complete privacy and safety.

Can I create custom conversation flows without coding?

Yes. Our intuitive drag-and-drop flow designer enables you to build sophisticated conversation trees, implement conditional logic, and design interactive experiences without any programming knowledge. We also provide a library of pre-built templates to help you get started immediately.

Do I need a Facebook account to use Websys Connect?

Yes, a Facebook account is mandatory because the WhatsApp Business API onboarding and business verification processes are managed directly through Facebook’s ecosystem. You will need to sign in with your Facebook credentials and possess a verified business portfolio to begin using the service.

What are Utility messages?

Utility messages are specific, non-promotional notifications regarding an existing account, transaction, or service, such as booking confirmations, payment receipts, or shipping updates. Because these messages are typically sent outside the standard 24-hour customer service window, WhatsApp requires them to be delivered using pre-approved templates.

Do I need to pay Facebook/Meta separately for WhatsApp Business API usage?

No, the cost of WhatsApp Business API usage is fully included in your Websys Connect subscription. However, please be aware that the total volume of messages you can send is governed by the limits of your specific plan.

What are Business Messages?

Business Messages refer to any communication sent by a business to a user within the 24-hour window following the user's last message. During this 'customer service window,' businesses are free to send text, media, or interactive elements without the need for pre-approved templates, facilitating a natural and responsive conversation.

Can I integrate Websys Connect with my existing business tools?

Yes, Websys Connect seamlessly integrates with a wide range of essential business tools, including Google Calendar for appointment scheduling, various payment gateways for secure transactions, as well as major CRM and e-commerce platforms. For more advanced needs, our higher-tier plans provide API access for custom integrations.

Is there a free trial available?

Absolutely. We offer a complimentary 30-day free trial across all our plans with zero setup fees. This allows you to fully explore our features and evaluate how Websys Connect benefits your operations before making any financial commitment.